Policy
Returns & Refunds
Returns & Refunds content can be maintained from the Toyco admin content and SEO manager.
Return Eligibility
Return eligibility may vary by product type. Sealed toys, hygiene-sensitive baby products, collectibles, and used items may have limited return windows.
Damaged or Incorrect Items
Customers should raise a support request with order number, product photos, package photos, and issue details as soon as possible after delivery.
Refund Status
Refunds are processed after return approval and item verification. Payment gateway refunds will be added in the payment integration phase.